Frequently Asked Questions

Common questions about occupational safety certification, credential validation, replacement wallet cards, and enterprise team compliance.

1. Credential Verification & Registry

How do I verify an issued certificate?
Visit our public Certificate Verification page and enter the alphanumeric certificate ID printed on the card (e.g., GSAC-001). The central registry immediately displays the recipient's name, course standard completed, issue date, and validity status.
What if a certificate number returns no match?
First, double-check that the ID was entered with correct hyphens and capital letters. If the record still does not appear, the credential may have been issued recently and is in the 24-hour final audit review queue, or it may be fraudulent. Contact our Records Desk with a scanned copy of the card for manual investigation.
Can employers request official written verification letters?
Yes. Corporate compliance officers, general contractors, and safety inspectors can request official PDF verification letters stamped by our registrar. Email registry@oshaus.org with the candidate's full name, certificate ID, and employer details.

2. Course Completion & Exams

What is the passing score for certification exams?
All course curricula require an 80% minimum passing score on the cumulative final assessment. Students have three total attempts to pass the final exam. If all three attempts are unsuccessful, the module review must be repeated per accreditation standards.
How much time is allowed to complete a course?
Students have 180 calendar days from the date of enrollment to complete self-paced courses. You may log in and out at your convenience; progress saves automatically after each topic module.
Can courses be taken on mobile devices?
Yes. All course modules, video presentations, and comprehension quizzes are fully responsive and work seamlessly on modern smartphones, tablets, laptops, and desktop computers.

3. Wallet Cards & Replacement Credentials

How soon do physical wallet cards arrive?
Upon successfully passing the final exam, a temporary digital certificate is immediately available for download and printing. The official durable PVC wallet card is dispatched via standard USPS mail within 7 to 10 business days.
How do I replace a lost or damaged wallet card?
To request a replacement credential, submit an inquiry via our Contact Page selecting "Replacement Card Request". Please provide your original certificate ID or the full legal name and date of birth associated with the record. Replacement cards carry a nominal re-issuance fee.

4. Corporate & Group Training

Do you offer group discounts for safety teams?
Yes. We provide tiered volume discounts starting at 10 trainees, with discounts up to 30% for cohorts of 100 or more workers. Visit our Group Training page to review tiers and request a proposal.
Can supervisors monitor worker progress in real time?
Yes. Corporate accounts include access to our supervisor administrative portal, where safety directors can assign courses, track progress percentages, see exam scores, and download roster compliance spreadsheets.

Still Have Questions?

Our records team and course advisors are available Monday through Friday, 8:00 AM to 6:00 PM EST.

Contact Support Desk → Go to Registry Lookup